Shipping Cost, Times and Information
We now use Eco-Friendly Packaging!
***Unfortunately, we are currently not able to ship to Russia. I hope this changes very soon!
We often get asked about our shipping times and fees, so here is an explanation of all of that!
Shipping Costs-
*Shipping within the USA is currently Free! This also includes its territories.
*Shipping for the rest of the world is based on your order total cost (not per item).
Cost of shipping does not include your country's imposed import duty/tax. Some countries have import duties and some do not and the amounts vary greatly, so please check with your government for details.
Shipping times explained-
*Because of such high demand for our wonderful flutes, at times we may get a little behind. Yes, you found us out! We're human! Our usual shipping times are about 7 to 14 days for most items. This means that the flutes we usually make (Western Cedar key of A flutes, Cherokee 4 hole whistles, Eagle whistles, etc.) get shipped out in about 7 to 14 days. If you are in the USA, your package would arrive within 3 to 5 days after shipping. Outside of the USA, once your order ships it usually takes about 5 to 7 days to arrive. Of course there are some countries which take less time for shipping and some that take more time.
Some items do require a little more time to complete than others and for this reason, we like to estimate 7 to 14 days and sometimes during busy seasons can take as much as 3 to 4 weeks to ship. We usually make a notice or post on our home page about this and it usually only happens around Christmas. Truthfully however, this is not a bad time frame for a completely handmade item which has been thoroughly designed, created, tuned, hand finished and inspected just for you! Of course, there are the exceptions... we try to ship items out sooner for those in a hurry (when we can) and for those giving gifts, and for birthdays...
All this aside, creation, handling and shipping times are as is much of life... Estimates and Not Guaranteed. Or, at least, thats what the couriers tell us today!
Tracking-
*In addition to the "Thank You For Your Purchase" email which is sent out once you place your order, there is also an email with itemized list of everything you ordered (this one has an order number - good to reference if you contact us about your order) and finally, a tracking email which contains a USPS tracking number and a link to find out where your package is currently located. Normally, when you receive this tracking email, it means your package is on the way. However, there are times which something may happen in the shop and there could be a delay from the time the label is printed until the item is actually shipped.
Contact-
*As always, please contact us if you have any questions. We usually reply to phone calls to our 800 number within 24-48 hours and emails are usually replied to within about the same time or a little sooner.